Contact Horse Fuel: Phone, Email, Office and Returns
For an order, tracking, a change or a refund, call the order desk at +1 (302) 200-3480 with your order ID. For a site question, a typo report or press, email [email protected] (Mon-Fri 9:00am-5:00pm ET). Mailed returns go to a separate New York address, not the office address. Have your order ID ready before you contact either one.
Who handles what at Horse Fuel
Two contacts, two addresses. Sending the right question to the right one gets you an answer faster.
| Contact | Use it for | Not for |
|---|---|---|
| +1 (302) 200-3480 | BuyGoods order desk: orders, tracking, changes and refunds | Site typos, privacy questions or press |
| [email protected] | pages, typos, privacy and press (Mon-Fri 9:00am-5:00pm ET) | Order status, tracking numbers or refund timing |
| Mail to 500 Park Avenue, Floor 8, New York, NY 10022, USA | Mailed-back bottles under the 30-day return window | General correspondence or press packages |
| Office 1740 Broadway, Floor 15, New York, NY 10019, USA | Our registered business address | Returns; do not mail bottles here |
Two channels handle almost everything: a phone line run by our order desk provider, BuyGoods, and an email address we read ourselves. The split exists because orders move faster over the phone, where an agent can pull up your record while you talk, and because site feedback, typos and press requests are better handled in writing, where a link or a screenshot can be attached.
Neither channel is a general customer-service catch-all. Sending a refund question to the site email, or a typo report to the order desk, usually means it gets forwarded before anyone can act on it. The table above sorts that out ahead of time.
Office address vs. returns address
Office
1740 Broadway, Floor 15, New York, NY 10019, USAOur registered business address. Not a returns center.
Returns
500 Park Avenue, Floor 8, New York, NY 10022, USAWhere mailed-back bottles go. Full name, email and order id inside the box.
Two different New York addresses, on purpose
Splitting the office from the returns address keeps mailed-back bottles out of the same room as general business mail, so a returned package does not get lost among letters and press packages.
The listing says the seller pays return shipping. Call the order desk first so the return is set up correctly. Call +1 (302) 200-3480 first so the order desk can confirm your order ID before you ship anything back.
Full return steps: Horse Fuel guarantee and refund policy.
What to have ready before you contact us
Have a few details ready before you call or email. The order desk can move faster when your order ID and basic details are on hand instead of being looked up mid-call.
- Your order ID from the confirmation email
- The name and email used at checkout
- The lot number on your bottle, if you are asking about a specific batch (ours reads HOR-26/HO-6232)
- Your shipping address, if the question involves tracking or a returned package
- A short description of the issue: late order, wrong item, refund status, or a site question
None of this is required to reach us, but having it on hand usually turns a two-call question into a one-call answer. If you do not have your order ID, the order desk can often still find your record with the name and email you checked out with.
Batch and lot background: how to verify your Horse Fuel batch.
Steps for the four most common questions
Check your order confirmation email first
Tracking numbers and your order ID usually arrive there before you need to call anyone.
Call the order desk for anything order-related
+1 (302) 200-3480 handles orders, tracking, changes and refunds. Have your order ID ready.
Email for site or privacy questions
[email protected] covers page errors, typos, privacy questions and press, answered Mon-Fri 9:00am-5:00pm ET.
Mail returns to the returns address, not the office
Include full name, email and order ID. The listing says the seller pays return shipping. Call the order desk first so the return is set up correctly.
Refunds post 3-5 business days after the return is credited, then 5-10 days to show on the card once your return is received and credited. If a step here does not match your situation, the table further down this page sorts by the exact question you have.
What happens after you call or email
Calling +1 (302) 200-3480 connects you to a live order desk, not a script-only line. Give the agent your order ID and they can look up shipping status, confirm a pack size, start a return, or check where a refund stands. Most calls about tracking or a simple order change end in that first call.
A return takes a second step. After the call, you mail the bottles to 500 Park Avenue, Floor 8, New York, NY 10022, USA with full name, email and order ID inside the box. The listing says the seller pays return shipping. Call the order desk first so the return is set up correctly. Once the package is received and credited, refunds post 3-5 business days after the return is credited, then 5-10 days to show on the card.
Emailing [email protected] works differently: a person on our side reads the message during business hours (Mon-Fri 9:00am-5:00pm ET) and replies directly. It is the right channel for anything that does not need to touch your order record, such as a page that will not load correctly or a press request.
Shipping and import fee questions
Shipping and import questions go to the order desk, not the site email. The marketplace listing shows free economy shipping from Surat, India, with import fees due before delivery and an arrival window of about 1 to 3 weeks. Tracking arrives in the order email. Because the shipment and any import fee are tied to your specific order, only the order desk can look up where a package is and confirm what showed at checkout for your total.
| Question | Where the answer lives |
|---|---|
| Has my order shipped? | Tracking email, or ask the order desk at +1 (302) 200-3480 |
| Will I owe an import fee? | Shown at checkout before you pay; the order desk can also confirm what was charged |
| My tracking has not updated in over a week | Call +1 (302) 200-3480 with your order ID |
| I want to change my shipping address | Call +1 (302) 200-3480 as soon as possible, before the order ships |
Answer it yourself first, if you can
Many questions we get by phone or email are already answered on these pages.
Ingredients and dose
What is on the label, what research says about each amount, and what is not published.
Read →Pricing
3 and 6-bottle totals, per bottle and per day, straight from the listing.
Compare →Guarantee and refunds
The 30-day return window, the mailing steps and refund timing.
Read →FAQ
Quick answers on product, safety, ordering and shipping.
Browse →Which contact fits your situation?
| Situation | Best contact |
|---|---|
| My order has not arrived | +1 (302) 200-3480 |
| I want to return a bottle | +1 (302) 200-3480 first, then mail to 500 Park Avenue, Floor 8, New York, NY 10022, USA |
| I found a typo or broken link | [email protected] |
| I have a press or partnership question | [email protected] |
| I want to change my shipping address before it ships | +1 (302) 200-3480 |
| My tracking link is not updating | +1 (302) 200-3480 |
| I have a medical question about taking Horse Fuel | Your physician or pharmacist, not this site |
Neither the order desk nor the site email can give medical advice. If you have a health question, talk to a physician; see our side effects page for general information only.
What happens to your information when you contact us
Contacting us does not sign you up for anything else. A phone call to the order desk or an email to our site address is used to answer your question, and, for a return, to process a refund. It is not added to a marketing list because you called or wrote in.
We ask for an order ID, your name and the email used at checkout because those are the fields that let the order desk find your record quickly. We do not need, and will not ask for, your card number over the phone or by email; checkout payment details stay on the secure listing where you paid.
See our privacy policy for the full picture of what we collect and why.
Contact: common questions
What is the fastest way to check my order status?
Call the order desk at +1 (302) 200-3480 with your order ID, or check the tracking link in your confirmation email.
Where do I mail a return?
500 Park Avenue, Floor 8, New York, NY 10022, USA. Do not send returns to the office address.
What should I include with a mailed return?
Full name, email and order id, and use a tracked shipping service since the listing says the seller pays return shipping. call the order desk first so the return is set up correctly.
How long does a refund take?
3-5 business days after the return is credited, then 5-10 days to show on the card, once the return is received and credited.
What is the email address for site questions?
[email protected], answered Mon-Fri 9:00am-5:00pm ET.
Can I email instead of calling about a refund?
Refunds and order changes go through the phone order desk, not the site email address.
Is the office address the same as the returns address?
No. The office is 1740 Broadway, Floor 15, New York, NY 10019, USA. Returns go to 500 Park Avenue, Floor 8, New York, NY 10022, USA.
Does Horse Fuel offer live chat?
Not on this site. Phone and email are the two contact channels listed above.
Order Horse Fuel from the authorized retailer
30 gummies per bottle, 1 a day. Packs of 3 or 6 bottles run from $10.92 a bottle on the listing, with 30-day returns. Questions first? Call +1 (302) 200-3480.
